At Tropics Property Management Sdn Bhd, we are more than just a property management firm. We are a team of passionate individuals committed to shaping the future of the property management industry. By equipping our employees with the right tools, skills, and opportunities, we believe we can make a meaningful impact—not only within our company but also in the communities we serve. Your journey to a fulfilling and impactful career starts here.

Working at Tropics means joining a dynamic and supportive environment where innovation thrives, teamwork flourishes, and growth is limitless. Here's what makes our workplace special:

(a) Open and Transparent Culture
At Tropics, transparency is a cornerstone of our company values. Whether you are part of the leadership team or starting as an intern, you’ll find an open exchange of information, ideas, and feedback. This collaborative environment empowers everyone to think creatively, make informed decisions, and focus on delivering exceptional property management services to our clients.

(b) Empowered to Make an Impact
We trust our employees to take ownership of their roles and make meaningful contributions to our business. At Tropics, every team member is given opportunities to work on impactful projects, develop innovative solutions, and learn from challenges. Your work directly influences the success of the properties we manage, allowing you to grow professionally while driving real results.

(c) Diversity and Inclusion
We understand that our employees are more than their job titles—they are parents, friends, adventurers, and individuals with rich lives outside of work. At Tropics, we promote a healthy work-life balance by offering flexible schedules, wellness initiatives, and supportive policies. By prioritizing the well-being of our team, we create a workplace where employees can thrive both personally and professionally.

Whether you’re just starting your career or looking to take the next big step, Tropics Property Management Sdn Bhd offers a supportive and empowering environment where you can reach your full potential. Together, let’s redefine property management and create communities that thrive.

Open Position

Property Manager / Property Executive

Responsibilities and Job Scope

  1. Overall in charge of the operation of the building/property.
  2. Overall in charge of the planning, administration, implementation, monitoring, and control of the daily functions of the Property Management Office (PMO).
  3. Maintain an updated register of all parcel owners and tenants, including a register of shared units at all times.
  4. Liaise with authorities on all matters pertaining to the property and ensure compliance with the Strata Management Act 2013 (SMA 2013).
  5. Ensure compliance with Standard Operating Procedures (SOPs) for emergencies, safety, security, facilities management, and other relevant processes.
  6. Ensure adherence to the Deed of Mutual Covenants (DMC) and House Rules.
  7. Ensure the property is efficiently managed and maintained.
  8. Ensure all facilities are in sound and proper working condition.
  9. Maintain and track all vendors/service providers and ensure they fulfill their service contracts.
  10. Conduct regular meetings with all service providers to review performance and resolve issues.
  11. Ensure healthy cash flows and funds to meet monthly commitments and budgets.
  12. Oversee the overall procurement functions, including follow-ups with vendors and suppliers.
  13. Review and approve claims and payments for service contractors and suppliers.
  14. Liaise with the accounts department/HQ on property management and accounting services software.
  15. Oversee the periodic billing of Service Charges and Sinking Funds to owners.
  16. Work with the accounts department/HQ to monitor outstanding payments and aging reports.
  17. Liaise with the bank on banking-related functions as required.
  18. Ensure that payments received are deposited regularly into the designated accounts.
  19. Oversee and approve notices and announcements to owners, including email blasts.
  20. Verify and process monthly utility bills, including TNB and Syabas, and ensure proper apportionment charges.
  21. Coordinate with the accounts department on monthly financial reports.
  22. Oversee human resource matters to ensure smooth operations within the PMO.
  23. Approve purchases and expenses for the Property Management Office (PMO).
  24. Oversee front desk operations to address residents' inquiries and concerns effectively.
  25. Ensure timely resolution of issues related to access cards.
  26. Ensure housekeeping and security services are in place and up to standard.
  27. Prepare and verify budgets, cash flow projections, and billing calculations for residences and other Service Charge/Sinking Fund (SC/SF) requirements.
  28. Direct the charge man and technicians on their duties, including addressing complaints received from residents via emails or complaint forms.
  29. Resolve problems faced by residents and provide practical solutions promptly.
  30. Implement best practices to keep maintenance costs low and within budget.
  31. Prepare and submit regular maintenance reports to the Management and/or JMB/MC.
  32. Provide guidance and support to the entire PMO team.

Property Officer

Responsibilities and Job Scope

  1. Assist Admin Executive (AE)/Building Executive (BE) and PM/PE on the daily office functions of the Property Management Office (PMO).
  2. Assist in filing of all the unit owners’ files/documents.
  3. Assist to update all the owners' and tenants’ information.
  4. Receive Service Charge (SC)/Sinking Fund (SF) payments and issue Original Receipts (OR).
  5. Print out SC/SF Statements of Accounts.
  6. Assist to generate SC/SF billings.
  7. Assist to generate water bills for all owners.
  8. Assist to check bank statements for payments received.
  9. Assist in collecting renovation deposits and processing refunds.
  10. Assist in collection of bank deposits, access cards, renovation, and other deposits.
  11. Attend to residents at the front desk regarding facilities bookings, renovation work, and enquiries.
  12. Attend to Access Cards applications and issuance of temporary access cards.
  13. Attend to phone calls as required.
  14. Coordinate with AE/BE and charge man/technicians regarding complaints from owners/residents received through emails and complaint forms.
  15. Liaise with security personnel on facilities usage/bookings, including handling moving in/out forms.
  16. Assist in putting up Notices for Residents.
  17. Assist in the handling of keys issued to/returned from service vendors/providers.
  18. Assist in documentation processes such as copying, sorting, and sending out bills.
  19. Assist in credit card transactions and issuance of receipts.
  20. Assist in forwarding/issuing forms for complaints and other miscellaneous enquiries.

Technician

Responsibilities and Job Scope

  1. Assist the PM/PE in the regular operations of the Building/Property.
  2. Work independently to check and monitor all functional installations in the building to ensure they are in sound working condition.
  3. Ensure that the respective SOPs for operating and maintenance of installations are in place, focusing on safety and functionality.
  4. Ensure compliance with House Rules.
  5. Verify that all service providers comply with their service contracts.
  6. Monitor all vendors, suppliers, and service providers regarding their scope of services.
  7. Check and verify job-sheets and completed work with service providers and vendors.
  8. Conduct daily checks to ensure that installations in common areas are functioning properly.
  9. Ensure that cleaning services are carried out as per their schedules.
  10. Ensure that security guards are appropriately stationed.
  11. Assist in generating water consumption readings regularly.
  12. Ensure that all M&E (Mechanical & Electrical) Riser Rooms are secured and properly maintained.
  13. Prepare weekly maintenance reports for the PM/PE for discussion and updates.
  14. Assist the PM/PE in posting related Notices on operational matters.
  15. Take utility readings regularly to ensure the accuracy of billing.
  16. Coordinate with the PM/PE and the admin department regarding complaints from owners/residents received through PMO emails and complaint forms.
  17. Carry out minor repairs and handyman tasks as needed.
  18. Assist the PM/PE in coordinating complaints about defects.
  19. Attend joint inspections for all operational maintenance matters.
  20. Maintain high safety standards.
  21. Collaborate with the PMO team to troubleshoot complaints and address defect issues.
  22. Be properly attired while carrying out the duties mentioned above.
  23. Assist in attending emergency calls with the team when required.
  24. Use appropriate tools and equipment when performing tasks.