Building Condition Surveys:

• Conducting systematic inspections to assess the structural integrity of buildings and identify defects that require immediate attention.

• Preparing detailed reports with actionable recommendations for repairs and upgrades.

Resident and Stakeholder Engagement:

• Acting as the primary contact for residents, property owners, and stakeholders to address inquiries, complaints, and emergency situations.

• Building strong relationships with stakeholders to foster trust and cooperation.

Preventive Maintenance Programs:

• Designing and implementing tailored maintenance schedules to prevent costly repairs and prolong the lifespan of property assets.

• Collaborating with technical experts to conduct periodic assessments and upkeep.

Policy and Procedure Development:

• Establishing clear operational policies, house rules, and emergency protocols for streamlined property management.

• Ensuring that procedures comply with local laws and industry standards.

Facility and Contractor Oversight:

• Supervising on-site staff, including security, cleaners, and technicians, to maintain high standards of performance.

• Vetting, appointing, and managing service contractors to ensure reliable service delivery.

Financial and Regulatory Compliance:

• Managing property budgets, ensuring adherence to approved financial plans, and minimizing unnecessary expenditures.

• Addressing violations of regulations or house rules promptly and effectively to maintain governance standards.

Account Setup and Administration:

• Opening and managing dedicated accounts for service charges, and sinking funds.

• Ensuring accurate reconciliation and timely reporting of financial transactions.

Budget Development and Forecasting:

• Preparing detailed annual budgets that outline operational costs, reserve allocations, and projected revenues.

• Presenting budgets to stakeholders with clear justifications for expenditures.

Billing and Arrears Recovery:

• Generating and issuing invoices for maintenance charges and service fees.

• Implementing proactive measures to recover outstanding arrears, including legal action if necessary.

Sinking Fund Management:

• Collecting contributions and investing them in interest-bearing accounts to support major repairs and capital improvements.

• Providing transparency in fund utilization and reporting.

Capital Budget Implementation:

• Allocating funds for significant upgrades, refurbishments, and infrastructure enhancements to ensure long-term property value.

Enquiry Handling and Record Management:

• Establishing efficient processes for handling resident and owner inquiries.

• Maintaining comprehensive records for financial transactions, property documents, and correspondence.

Billing and Legal Administration:

• Issuing accurate billing statements and managing payment collections.

• Taking legal action against defaulters to recover arrears and enforce compliance.

Insurance and Contract Management:

• Renewing insurance policies and managing claims to ensure uninterrupted coverage.

• Monitoring the performance of service contracts and ensuring contractors fulfill their obligations.

Meeting Facilitation and Reporting:

• Preparing agendas, minutes, and supporting documents for Joint Management Committee (JMC) or Management Corporation (MC) meetings.

• Delivering monthly reports detailing financial performance, maintenance activities, and property updates.

Advising clients on the appropriate fire insurance valuations and additional policies for optimal coverage.

Liaising with brokers to procure comprehensive insurance packages tailored to the property's needs.

Managing premium payments, ensuring timely renewals, and facilitating smooth claim processes.

Planned Preventive Maintenance (PPM):

• Developing customized PPM schedules to address the specific needs of the property.

• Conducting regular inspections and servicing of critical systems, including electrical, plumbing, and HVAC systems.

Service Provider Management:

• Identifying, appointing, and managing qualified contractors for maintenance tasks.

• Monitoring contractor performance and ensuring adherence to service-level agreements.

Reporting and Documentation:

• Generating comprehensive maintenance reports to track progress and identify areas for improvement.

Comprehensive Checklists:

• Using detailed Handing/Taking Over Checklists to ensure accurate transfer of assets, documents, and maintenance records.

Financial and Operational Assessments:

• Reviewing service charges, sinking funds, and operational costs during the transition process.

Infrastructure Evaluation:

• Conducting feasibility studies and recommending upgrades, energy-saving measures, and improvements.

Policy and Governance Updates:

• Revising house rules and ensuring compliance with updated property management regulations.

Advising on strata laws, maintenance strategies, and financial management practices.

Recommending insurance policies and operational improvements to enhance property value.

Providing guidance on master planning and strategic development for complex projects.